DON OSLIFE OS
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DON Support

Support email: support@paridym.ai

Privacy requests: privacy@paridym.ai

Get help

Email support@paridym.ai for help with accounts, subscriptions, authentication, accessibility, permissions, integrations, voice, workouts, or other product issues.

For faster assistance, include:

  • the DON app version;
  • your device model;
  • your iOS or watchOS version;
  • the approximate time the issue occurred;
  • what you expected to happen; and
  • what happened instead.

Screenshots or short screen recordings can help. Remove sensitive information before sending them.

Never email a password, authentication code, API key, payment-card number, government identification number, private health record, or complete conversation export.

Permissions

Microphone, Calendar, Reminders, notification, and Apple Health permissions can be changed in iOS Settings. Health permissions can also be managed in Apple’s Health app.

Subscription help

Manage or cancel an Apple subscription:

https://apps.apple.com/account/subscriptions

Request an Apple refund:

https://reportaproblem.apple.com/

Use Restore Purchases in DON if an active Apple subscription is not recognized.

Account deletion

In DON, open More → System & Privacy → Delete Account. If you cannot access DON, email privacy@paridym.ai from the account email address.